Frequently Asked Questions
Everything you need to know about bringing LUSSO elegance into your home.
What is the typical delivery timeframe for furniture items?
Standard delivery for in-stock furniture typically takes 7-14 business days. For handcrafted or custom-made pieces, please allow 4-6 weeks for production and white-glove delivery.
Do you offer international shipping?
Currently, LUSSO ships to the contiguous United States, Canada, and select European countries. Shipping rates and transit times vary based on the destination and item weight.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original condition. Please note that custom upholstery and final sale items are non-returnable, and a restocking fee may apply to large furniture returns.
Are your materials sustainably sourced?
Yes, LUSSO is committed to sustainability. We prioritize FSC-certified woods, organic textiles, and eco-friendly finishes to ensure our luxury products are as responsible as they are beautiful.
Do you provide assembly services?
Many of our larger furniture pieces include complimentary White Glove Delivery, which features room-of-choice placement, full assembly, and removal of all packaging materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.